Privacy Policy

1. Introduction

CivicServiceNexus ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how your information is collected, utilized, disclosed, and protected when you access our website civicservicenexus.site or utilize our yacht charter offerings.

By engaging with our services, you are giving your assent to the data practices detailed in this policy. This policy is harmonious with prevailing privacy legislations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or marketing initiatives

This information may encompass:

• Identification and contact details (email, telephone, residence)
• Financial details (safely processed through external providers)
• Preferences and specifications for your charter
• Emergency contact data
• Details on dietary requirements or health information (if disclosed)

2.2 Automatically Collected Information

Upon visiting our website, specific information regarding your device and browsing habits is collected automatically:

• IP address and geolocation data
• Type and version of the web browser
• Visited pages and the duration of your visit on our site
• Referral sources
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and comparable tracking mechanisms to improve your experience on our website. These technologies enable us to:

• Memorize your preferences
• Evaluate website usage and performance
• Deliver tailored content
• Enhance our offerings

You have control over cookie preferences via your browser settings or our cookie consent feature.

3. How We Use Your Information

We utilize the information we accumulate for varied purposes:

• Service Provision: To perform yacht charter services, facilitate reservations, and communicate over your bookings
• Customer Service: To address your queries and provide support as required
• Payment Administration: To manage financial transactions and handle billing operations
• Safety and Security: To safeguard our operations and avert fraudulent activities
• Promotion: To forward promotional content and updates (subject to your approval)
• Web Enhancement: To study usage statistics and upgrade our website's functionality
• Legal Obligations: To adhere to the laws and legal regulations that apply

4. Information Sharing and Disclosure

We never sell, exchange, or rent out your personal data to external parties. We might disseminate your information under the following situations:

4.1 Service Partners

We might disclose particulars with trustable third-party partners who support us in areas such as: payment administration, website hosting and upkeep, email campaigns, analytics and performance assessment, customer help.

4.2 Legal Obligations

We may unveil your data if mandated by law or in the course of judicial processes, subpoenas, emergencies, or probes into probable fraud or unlawful activities.

4.3 Company Reorganizations

If a merger, acquisition, or disposal of corporate assets occurs, your information might be part of the assets transferred.

5. Data Security

We implement suitable technological and organizational measures to safeguard your personal data against unauthorized access, alteration, exposure, or obliteration. Such measures include encryption, secure servers, access restrictions, consistent evaluations, and educating our staff.

Nonetheless, no internet transmission or digital storage method is entirely secure. We cannot guarantee the complete security of your data.

6. Data Retention

We keep your personal data for as long as necessary to serve the purposes it was initially collected for or as required by legislation. Standard retention periods:

• Charter bookings: 7 years (for tax/legal requirements)
• Marketing communications: until you opt out or delete your data
• Web analytics: 26 months
• Customer service interactions: 3 years from the last correspondence

7. Your Rights and Choices

You have rights including access, rectification, elimination (subject to legal constraints), data mobility, opting out of marketing, and controlling cookies. To exert these privileges, get in touch with us using the details provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized for website traffic analysis. Opt-out options are available through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website might provide links to social media platforms which operate under their respective privacy policies.

8.3 Payment Processors

Financial operations are managed by third-parties that comply with the PCI DSS standards.

9. International Data Transfers

Your information could be transferred to and processed in countries outside of Spain. We maintain appropriate safeguards as per applicable privacy laws.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly gather their data. If you become aware of a child who has provided us with information, contact us immediately.

11. Changes to This Privacy Policy

We may from time to time modify this Privacy Policy to mirror changes in our practices or legal obligations. We will inform you by publishing the revised policy, notifying registered users via email, or through a notice on our site. Continued usage after the changed policy's effective date means you acknowledge and accept the changes.

12. Contact Information

For questions about this Privacy Policy or our information practices, please reach us:

13. Compliance with Google Ads User Consent Policy

We conform to the Google Ads user consent policies. Adjustments to cookie/tracking preferences can be done anytime via our cookie settings panel.